Appointment & Office Policies
At LumiLife Aesthetics + Wellness, every appointment is reserved exclusively for you. Our goal is to provide each patient with personalized, unrushed, physician-directed care. To respect the time of all patients and our clinical team, we ask that you review the following policies before scheduling your appointment.
By scheduling an appointment, you acknowledge and agree to the policies outlined below.
Appointment Scheduling
Appointments may be scheduled online.
A valid credit card is required to reserve all appointments.
Your card will not be charged unless a cancellation, rescheduling, no-show, or policy violation fee applies.
For your security, LumiLife does not store your complete credit card information. Payments are securely processed through our encrypted payment processor.
Cancellation & Rescheduling Policy
If you need to cancel or reschedule your appointment, we kindly request at least 48 hours’ notice.
Appointments canceled or rescheduled with less than 48 hours’ notice will be subject to the following fee:
- Appointments up to 90 minutes: $150
- Appointments longer than 90 minutes: $300
These fees compensate for the reserved appointment time that cannot typically be offered to another patient on short notice.
Cancellation and rescheduling requests must be made through our approved online scheduling system or by telephone during normal business hours. Requests submitted through social media, text messages, or direct messaging platforms will not be accepted.
No-Show Policy
Patients who fail to arrive for a scheduled appointment without prior notice will be charged the applicable cancellation fee:
- Up to 90 minutes: $150
- Over 90 minutes: $300
Repeated missed appointments may require prepayment before future appointments can be scheduled.
Consultation Appointments
Your consultation is dedicated exclusively to evaluating your concerns, discussing treatment options, and developing a personalized treatment plan.
Patients who fail to attend a scheduled consultation without appropriate notice will be charged a $150 consultation fee.
Consultation fees remain applicable even if treatment is not performed.
If treatment is completed within 30 days, your consultation fee will be applied toward your treatment.
Prepaid Packages & Membership Appointments
Patients enrolled in treatment programs, prepaid packages, or membership plans are expected to provide the same 48-hour notice for cancellations or rescheduling.
Appointments canceled with less than 48 hours’ notice or missed without notice will result in one treatment being deducted from the prepaid package or treatment series.
Membership benefits may not be substituted for missed appointments.
Day of Your Appointment
To ensure your treatment can be safely performed, please carefully follow all pre-treatment instructions provided by your physician or clinical team.
If your appointment cannot be completed because pre-treatment instructions were not followed, or because relevant medical information was not disclosed before your visit, the applicable late cancellation fee may be charged.
Examples include, but are not limited to:
- Recent sun exposure or tanning when contraindicated.
- Use of medications that require treatment postponement.
- Active skin infections in the treatment area.
- Pregnancy when treatment is not appropriate.
- Recent medical procedures affecting the planned treatment.
- Failure to follow pre-procedure instructions provided by your physician.
Please notify us as soon as possible if there have been any changes to your medical history, medications, or health status before your appointment.
Payment Policy
Payment is due at the time services are rendered.
We accept major credit cards and approved financing options.
LumiLife Aesthetics + Wellness does not bill medical insurance and we do not take medical insurance.
Patients are responsible for all applicable fees at the time of service.
Treatment Packages & Memberships
Treatment packages and membership plans are designed to provide added value while encouraging continuity of care.
To keep pricing fair for all patients:
- Packages are non-transferable.
- Membership benefits are non-transferable.
- Promotional offers cannot be combined unless specifically stated.
- Complimentary treatments included with treatment programs have no cash value.
Refund Policy
Because aesthetic treatments are personalized medical services, all completed treatments are final.
Refunds are not provided for:
- Completed treatments
- Partially completed treatment packages
- Membership fees
- Promotional packages
- Gift cards
- Prepaid services after treatment has begun
Unused prepaid treatment packages may be eligible for practice credit, at the discretion of LumiLife Aesthetics + Wellness, provided that no treatments from the package have been performed.
Children & Guests
To provide a safe, relaxing, and confidential environment for all patients, we kindly ask that only individuals receiving treatment attend their appointment.
Children should not accompany patients unless another responsible adult is available to supervise them outside the treatment room.
Right to Refuse Service
LumiLife Aesthetics + Wellness reserves the right to refuse or discontinue treatment when it is determined that treatment is not medically appropriate, when patient safety may be compromised, or when office policies are not followed.
We also reserve the right to decline future appointments for repeated missed appointments, failure to comply with office policies, abusive behavior toward staff, or failure to pay applicable cancellation or no-show fees.
Agreement to These Policies
By scheduling an appointment with LumiLife Aesthetics + Wellness, you acknowledge that you have read, understood, and agreed to these Appointment and Office Policies. You authorize LumiLife Aesthetics + Wellness to charge the payment method on file for any applicable cancellation, no-show, or policy-related fees in accordance with these policies.
Our commitment is to provide ethical, evidence-informed, physician-directed care. We recommend treatments only when we believe they are appropriate, safe, and aligned with your individual goals. Our priority is to build long-term relationships through trust, education, and exceptional patient care.
